Well vini, not exactly HR but yes we do deal with workforce i.e members of organisation on diff level.
diff level has diff motivational factor and expectation.so our work is to keep them interested in the business with process improvement and inovation/automation
we also forecast/predict number of associates required every year/every month so that same requisition can be sent to HR for recruitment.
Since WFM is part of BPO too we also forecast/predict volumes of business that we may get every year/every month/every day,every hour and offcourse no of associates required for same.
hmmmm sounds boring.......
Originally Posted by vini